Since Dension is working with 3rd party shipping services all shipping times are based upon approximation. Therefore when placing an order on our webshop you will see a timeframe attached to the shipping service chosen by you. We are unable to specify exact delivery times. Please make sure that an adult (age 18 or older) will be able to sign for the delivery of your item(s). We are only able to provide shipping to the threshold of your residence. No installation or support is available when the delivery is made.

Shipping process

The following steps are made during checkout:

• Verify your shipping address
• Select the shipping service
• Please pay attention to the delivery timeframe regarding the service chosen
• Please check the confirmation e-mail sent to you about your order
• Please make sure that an adult age 18 or order is available to sign for the delivery
• If for some reason the delivery cannot be made the shipping service will give you a phone call to the number you registered upon checkout to schedule a new delivery time

Packing

The Dension products usually come in retail boxes therefore your product is shipped in a convenient package that prevents the product from damage made during the shipping.

Delivery claims

If you experience that damage occurred to the product throughout the shipping process make a note on the delivery documentation and inform our webshop consultant immediately (by answering to the confirmation e-mail).

Also please inform our webshop consultant if you have still not received your product(s) 3 days past the predicted delivery date.